SHIPPING & RETURNS / BEFORE YOU ORDER
Made for you. Clearly explained.
Each physical piece is made to order. Here is what happens after checkout, what to expect from delivery, and how we handle a damaged or misprinted piece.
01 / SHIPPING
From checkout to your door.
For custom artwork, you approve the print proof before payment. For shop products, choose your piece and its available options and continue to checkout without a proof approval step. After payment, we prepare the production file and submit the order for production. Each piece is made for that order, then packed and shipped.
We currently accept delivery addresses in the contiguous United States and Washington, DC. Shipping cost, tax, and our printing partner’s estimated delivery dates, when available, are shown with your address before payment. Delivery estimates may change with production and carrier conditions. We aim to ship within 30 days after payment. Delivery follows carrier transit. If we cannot ship within the applicable period, we will notify you with a revised shipment date when available and options to wait or cancel for a full refund. Your account records your choice. We process refunds when you cancel a qualifying delayed order or when required by law.
If your address needs correcting or your shipment is delayed or missing, contact us with your order reference as soon as possible. Discretionary changes or cancellations may no longer be possible once production starts; delay and other rights required by law remain available.
02 / RETURNS
Your made-to-order piece.
Because each physical piece is produced to order, we do not accept change-of-mind returns or exchanges for a correctly produced piece. Damage, defects, misprints, incorrect or undelivered orders, and rights under applicable law are still covered. For custom artwork, please check the approved artwork and crop carefully before ordering. Check the size, finish, and delivery address for every purchase. We do not offer a satisfaction guarantee.
Our production issue process is for pieces damaged in shipping or affected by a factory defect or misprint. If something arrives wrong, please let us know promptly. Incorrect or undelivered orders can also be reported for investigation; your rights under applicable law remain in place.
03 / IF SOMETHING GOES WRONG
Show us what happened.
- For fastest handling, contact us within 30 days of delivery. Include your order reference and a short description of the issue. For a missing shipment, contact us promptly after the estimated delivery date. This request does not limit rights available under applicable law.
- Send clear photographs. For damage, include a full view of the piece, a close view of the damage, and photos of the shipping box and packing materials if they show transit damage. For a misprint, show the whole piece and the affected print area.
- We review the evidence. We may ask for more information and work with our production partner to assess the issue. We will tell you the outcome and next steps, including any reprint or refund.
Please keep the piece and packaging while the claim is reviewed. Do not ship anything back unless we ask you to. If a remedy is required by law, that right is not limited by this voluntary process.
Prelaunch draft. Business contact details and these policies must be finalized before purchases open.
Legal seller: Again LLC. Business street address: Las Vegas, NV.
Privacy, order support, and legal notices: hello@forbirdpeople.com.
Our Terms & Conditions govern purchases and preserve any rights the law provides.